Returns & Exchanges

At Peuterey Shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 15 days of receiving your order, subject to the conditions below.

Return Period

Customers may request a return within 15 days from the date the order is received. Requests submitted after this period may not be accepted.

Before sending an item back, please contact our Customer Service team at support@peutereysale.shop to receive instructions for the return process.

Return Conditions

To be eligible for a return, items should be:

• Unworn and in their original condition.

• Free from stains, damage, odors, or signs of use.

• Returned with the original tags, packaging, and accessories, where applicable.

• Packed securely to prevent damage during return shipping.

We reserve the right to refuse a return if the product does not meet the above conditions.

Exchanges

If you would like to exchange an item, please contact our Customer Service team within 15 days of receiving your order. Our team will provide further instructions based on product availability.

If the requested replacement item is unavailable, you may be offered another suitable solution.

Return Shipping

For a return or exchange request, please contact us before shipping the item back. Do not send products to the company address without first receiving return instructions from our Customer Service team.

Unless the return is due to an incorrect, defective, or damaged item received, return shipping costs may be the responsibility of the customer.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@peutereysale.shop. Include your order details and clear photos of the item so that we can review the issue and provide an appropriate solution.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome of your return request. If the return is approved, the applicable refund will be processed through the original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider.

Order Processing & Shipping

Orders are generally processed within 1–2 business days.

We offer the following shipping options:

• Standard Shipping: DHL or FedEx, delivered within approximately 10–15 business days after shipment. The shipping fee is USD 12.95.

• Free Shipping: EMS, delivered within approximately 15–25 business days after shipment. Free shipping is available for orders of USD 50 or more.

We ship worldwide, except for certain areas in Asia and remote or isolated regions.

Contact Us

If you have any questions about returns or exchanges, please contact our Customer Service team:

Email: support@peutereysale.shop

Our team will be happy to assist you with your return or exchange request.